Emotional Intelligence

EQ Model and Effective Performance

Why look at emotional intelligence?

It’s really about EQ information and being aware and change behavior.

So what?

The question is, now that you know, what do you do?

Multiple- intelligences - The social ability to interact, this includes people like mandela, desmond tutu, mother Theresa.

There are four main aspects of the emotional intelligence model, which comprise of Intra Personal, Inter Personal, Stress management and Adaptability which determine our general mood and therefore how effectively we perform.

1.Intra-Personal

This is the relationship that I have with myself

This is the foundation and forms the basis of real authentic relationships

When I look into a mirror, do I see what’s really there? Perhaps I am a lion but I see a kitten when I look into the mirror and vice versa

Is my personal perception accurate? I would like to believe so. I have asked for feedback from friends and colleagues

The view that I come second rather than equal to other human beings has an impact on how I view the world. I need to see myself as an equal. I realize that the way I was raised, to respect elders may have resulted in my view of myself

·         Self-Regard

To accurately perceive, understand and accept ourselves

·         Emotional Self Awareness

To be aware of and understand our emotions

·         Assertiveness

To effectively and constructively express our feelings

·         Independence

To be self-reliant and free of emotional dependency on others

·         Self-actualisation

To strive to achieve personal goals and actualise our potential

2. Interpersonal

This is how people relate to others

I can cope better with situations when I have support from friends and family

Forming relationships is therefore benefitia.

·         Empathy

To be aware of and understand how others feel

·         Social Responsibility

To identify our social group and co-operate with others

·         Interpersonal Relationship

To establish mutually satisfying relationships and relate well to others

3. Adaptability

This is my ability to deal with change

How I relate to changes will impact on whether I will accept the change or not.

·         Reality-Testing

To objectively validate our feelings and thinking with external reality

·         Flexibility

To adapt and adjust our feelings and thinking to new situations

·         Problem-Solving

To effectively solve problems or a personal and interpersonal nature

4. Stress Management

When I am stressed, I find things to be more difficult than they actually are

My capacity to manage stress is very important

·         Stress Tolerance

To effectively and constructively manage our emotions

·         Impulse Control

To effectively and constructively control our emotions

5.    General Mood

My general mood impacts on the whole of me

If I am depressed, I will have negative views on the world than when I am optimistic. 

Factors that affect my mood include happiness in the short term and optimism in the long term

Optimism - To be positive

Happiness - To feel content with ourselves, others and life in general